This study was motivated by guest waiting time during the registration (check-in) process, particularly during periods of high hotel occupancy, which may affect guest comfort. The Balcone Suites & Resort provides welcome drinks and Front Office services as part of its initial service while guests wait. This study aims to determine the effect of welcome drinks and Front Office service quality on guest comfort while waiting for the registration (check-in) process, both partially and simultaneously. This study employed a quantitative approach with a causal associative design. The sample consisted of 120 respondents selected using purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using descriptive analysis, classical assumption tests, and multiple linear regression with SPSS. The results showed that all variables were in the good category. Partially, welcome drinks did not have a significant effect (sig. = 0.079), while Front Office service quality had a significant effect (sig. = 0.010). Simultaneously, both variables had a significant effect (sig. = 0.002), with an R² of 0.105.

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Journal of Education and Teaching Learning
Vol.4 No.2 October (2026)

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Afifah Fitri Cahyani, Lise Asnur, & Wahyuni, S. (2026). The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration. Journal of Education and Teaching Learning, 4(2), 951–956. https://doi.org/10.59211/mjpjetl.v4i2.509

Afifah Fitri Cahyani, Lise Asnur, and S. Wahyuni, “The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration,” Journal of Education and Teaching Learning, vol. 4, no. 2, pp. 951–956, 2026, doi: 10.59211/mjpjetl.v4i2.509.

Afifah Fitri Cahyani, et al. “The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration.” Journal of Education and Teaching Learning, vol. 4, no. 2, 2026, pp. 951–956. https://doi.org/10.59211/mjpjetl.v4i2.509.

Afifah Fitri Cahyani, Lise Asnur, and Sari Wahyuni. 2026. “The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration.” Journal of Education and Teaching Learning 4 (2): 951–956. https://doi.org/10.59211/mjpjetl.v4i2.509.

Afifah Fitri Cahyani, Lise Asnur and Wahyuni, S. (2026) ‘The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration’, Journal of Education and Teaching Learning, 4(2), pp. 951–956. doi: 10.59211/mjpjetl.v4i2.509.

Afifah Fitri Cahyani, Lise Asnur, Wahyuni S. The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration. Journal of Education and Teaching Learning. 2026;4(2):951–956. doi:10.59211/mjpjetl.v4i2.509

@article{afifahfitricahyani2026,
  author = {Afifah Fitri Cahyani and Lise Asnur and Wahyuni, Sari},
  title = {The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration},
  journal = {Journal of Education and Teaching Learning},
  year = {2026},
  volume = {4},
  number = {2},
  pages = {951--956},
  doi = {10.59211/mjpjetl.v4i2.509},
  url = {https://doi.org/10.59211/mjpjetl.v4i2.509},
  issn = {2986-3015},
  publisher = {PT Media Jurnal dan Pendidikan}
}

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AU  - Afifah Fitri Cahyani
AU  - Lise Asnur
AU  - Wahyuni, Sari
TI  - The Effect of Welcome Drink and Front Office Service Quality on Guest Comfort During Registration
JO  - Journal of Education and Teaching Learning
PY  - 2026
VL  - 4
IS  - 2
SP  - 951
EP  - 956
DO  - 10.59211/mjpjetl.v4i2.509
UR  - https://doi.org/10.59211/mjpjetl.v4i2.509
SN  - 2986-3015
PB  - PT Media Jurnal dan Pendidikan
ER  -

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